The following reviews have been submitted by past guests and reflect their genuine feedback. From time to time, we may fall short in our pursuit of 100% guest satisfaction, but we hope that our pro-active approach in dealing with customer feedback demonstrates our continuing drive to improve our guest experience.
4.0
02.07.2009
Mary-Helen, Burulingame
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: Great location and great space for families touring Dublin. Instructions for washer/dryer would be helpful to have in the room.
Response: Dear Mrs McMahon
Thank you for taking the time to complete our online questionnaire. I am delighted to hear that you found are property to be suitable for all your family needs. Instructions for suite appliances can be found in the back of the guest information folders and I will look into why it was not available for you.
I look forward to welcoming you and your family back to Premier Suites in the near future. Kind regards, Aoife Kearns Manager
5.0
25.06.2009
Karen, Scarborough
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: Would definitely recommend Premier Suites for a stay in Dublin. Location perfect for our stay as we had come to Dublin for a concert at the National Concert Hall. Fantastic for transport from and to the airport using Aircoach
Response: Dear Ms Holmes
Thank you for taking the time to complete our online questionnaire. I am delighted to hear you found the location suitable for your visit to Dublin.
I look forward to welcoming you back to Premier Suites in the near future.
Kind regards
Aoife Kearns
Manager
5.0
14.06.2009
ANDREW, EAST KILBRIDE
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: FOUND EVRYTHING WAS CATERED FOR, IN GREAT LOCATION.
Response: Dear Mr Falconer
Thank you for taking the time to complete our online questionnaire.
I am delighted to hear that you enjoyed your stay with us and look forward to welcoming you back to Premier Suites in the near future.
Kind regards
Aoife Kearns
Manager
3.0
02.06.2009
Gerard, Dublin 15
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response: Dear Mr Filgate
Thank you for taking the time to complete our online questionnaire and look forward to welcoming you back to Premier Suites in the near future.
Kind regards
Aoife Kearns
Manager
4.0
01.06.2009
Graham, Wellington
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response: Dear Mr Olsen
Thank you for taking the time to complete our online questionnaire.
I am delighted to see that you found our overall service and staff friendliness up to standard.
I look forward to welcoming you to Premier Suites in the near future.
Kind regards
Aoife Kearns
Manager
3.0
15.05.2009
Bogdan, Bucharest
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response: Dear Mr Bogdan,
Thank you for taking the time to complete our online comment card.
I hope to welcome you back to Premier Suites in the future.
Kind Regards
Pauline Ray
Manager
3.0
13.05.2009
Mary, High Wycombe
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: we wer very impressed with the apartment both in terms of comfort and location.The staff were very helpful and friendly.
I forgot to mention to staff that the toilet was leaking and the flush unit had come loose. Also the cooker exractor fan was not working
Response: Dear Ms Kelly
Thank you for taking the time to complete our online questionnaire.
I am delighted to see that you were impressed with our suites and its location.
I have taken note of the issues with the toilet and extractor fan in the kitchen and will have them looked into immediately.
Once again thank you for taking the time to complete our questionnaire and look forward to welcoming you back to Premier Suites in the near future.
Kind regards
Aoife Kearns
Manager
4.0
11.05.2009
Helen, Lake Elmo
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: I loved our suite!!! It was the highlight of our two weeks in Europe! Staff is very friendly and helpful!! Only minor issue was that the hair dryer in one of the bedrooms didn't work. Would definitely stay here again and highly recommend!!!!
Response: Dear Mrs Endres,
Thank you for taking the time to complete our online Customer Comment Form.
I am sorry to hear about the Hairdryer not working in your Suite - I will investigate this and ensure the problem is resolved.
Thank you for your kind words about the friendly and helpful staff.
We hope to welcome you back to Premier Suites Dublin in the future
Kind Regards,
Pauline Ray
Manager
4.0
11.05.2009
Lorena, Madrid
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response: Dear Ms Lopez
Thank you for taking the time to complete our online questionnaire.
I am delighted to see from your scores that you found are facilities and services to standard.
I look forward to welcoming you back to Premier Suites in the near future.
Kind regards
Aoife Kearns
Manager
5.0
07.05.2009
Debra, Burien
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: The staff at check-in and check-out were very helpful. They even arrainged a taxi at 4:30 in the morning. The beds and bath were very comfortable. The only complaint I had was our living area smelled strongly of smoke. We just didn't spend much time in that room. Luckily our bedroom did not have that same odor. Overall a great location and value. Thankyou
Debra Buchan, Seattle WA USA
Response: Dear Mrs Buchan,
Thank you for taking the time to complete our Online Customer Comment Form.
I'm sorry to hear about the smell in your suite - I have checked and you were allocated a Smoking Suite - we have both Smoking and Non Smoking available.
Thank you very much for your kind words about our Location, helpful staff and Comfortable beds and baths.
We hope to have the pleasure of welcoming you back to Premier Suites Dublin in the future.
Kind Regards,
Pauline Ray
Manager
