The following reviews have been submitted by past guests and reflect their genuine feedback. From time to time, we may fall short in our pursuit of 100% guest satisfaction, but we hope that our pro-active approach in dealing with customer feedback demonstrates our continuing drive to improve our guest experience.
5.0
27.02.2010
Jonathan, manchester
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response: Dear Mr Leaney, Thank you for taking the time to complete our online questionnaire. I am delighted to see that everything was to your standard. I hope that you had a lovely visit to Dublin and look forward to welcoming you back to Premier Suites in the near future. Kind regards, Aoife Kearns - Manager
4.0
25.02.2010
Defays, Metzert
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Comments: Merci pour l'accueil, chambre tres propre et lit tres confortable.
Hotel à conseiller
Vincent From Belgium
Response: Dear Vincent, Thank you for taking the time to complete our online questionnaire. I am delighted to read that everything was to your standard and that you enjoyed your stay with us. Kind regards, Pauline Ray, General Manager
4.0
22.02.2010
Lesley, Cork
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response: Dear Ms Fitzgerald, Thank you for taking the time to complete our online questionnaire. We are delighted to hear that you found the Suite comfortable and that your found everything was to your standard. I look forward to welcoming you back to Premier Suites in the future. Kind regards, Pauline Ray - Manager
4.0
19.02.2010
Robert, Apex
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: Amazing hotel and staff.
Response: Dear Mr Bales, Thank you for taking the time to complete our online questionnaire. I am delighted to see that everything was to your standard and I hope you enjoyed your time in Dublin. Thank You very much for your kind words about our Hotel and Team. We hope to welcome you back to Premier Suites Dublin in the future. Kind regards, Pauline Ray - Manager
4.0
16.02.2010
Jordi, Manresa
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response: Dear Mr Feu, Thank you for taking the time to complete our online questionnaire. I hope that you enjoyed your time in Dublin. It is great to see that that the comfort of our accommodation and the overall service was to your standard. I hope that we can welcome you back to Premier Suites in the near future. Kind regards, Aoife Kearns - Manager
4.0
14.02.2010
robert, stoke-on-trent
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: Excellent hotel, friendly staff, great location, clean comfortable rooms. Didn't have a corkscrew in my room rang reception one was brought up within the hour to use and replaced the next day. couldn't of asked for more.
Response: Dear Mr Slater, Thank you for your lovely comments. I am delighted to read that everything was to your standard and that you enjoyed your stay. My sincere apologies that there was no corkscrew in your suite. I hope that we have the pleasure of welcoming you back to Premier Suites in the near future. Kind regards, Aoife Kearns - Manager
4.0
08.02.2010
caroline, beverley
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: Pauline was great! Lights in the rooms were not all working. Didnt like the radiators over the furniture, not a good design. Couldn't leave make-up in the drawers with them on etc...... comfortable and would return.
Response: Dear Ms Caley,
Thank you for taking the time to complete our online questionnaire. I am sorry to hear that there were some bulbs not working in your Suite. It is great to see that you enjoyed your stay and would return. Thank you for the comments and I look forward to welcoming you back to Premier Suites in the near future.
Kind regards,
Aoife Kearns - Manager
4.0
04.02.2010
adriana, Rome
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: Beautiful place, I would surely recommend it to everyone. If I ever come back to Dublin I will return to this place.
Response: Dear Ms Arrieta, Thank you for taking the time to complete our online questionnaire. I am delighted to read that everything was to your standard and that you will be coming back to stay with us again in the near future. Many thanks for your comments. Kind regards, Aoife Kearns - Manager
5.0
01.02.2010
martina, co galway
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: the apartment was very central.
Response: Dear Ms Lyons, Thank you for taking the time to complete our online questionnaire. It is great to see that everything was to your standard. Thank you for the comments and I look forward to welcoming you back to Premier Suites in the near future. Kind regards, Aoife Kearns - Manager
4.0
25.01.2010
Angela, Glasgow
Total Rating
Efficiency and helpfulness of reception team
Comments:
Response: Dear Ms Blair,
Thank you for taking the time to complete our online questionnaire. We are delighted to hear that the Suite and staff helpfulness & friendliness was to your standard. Thank you very much for the lovely email we received after you completed the form.
We look forward to welcoming you back to Premier Suites in the very near future. Kind regards, Pauline Ray - Manager
