The following reviews have been submitted by past guests and reflect their genuine feedback. From time to time, we may fall short in our pursuit of 100% guest satisfaction, but we hope that our pro-active approach in dealing with customer feedback demonstrates our continuing drive to improve our guest experience.
4.0
04.02.2010
adriana, Rome
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: Beautiful place, I would surely recommend it to everyone. If I ever come back to Dublin I will return to this place.
Response: Dear Ms Arrieta, Thank you for taking the time to complete our online questionnaire. I am delighted to read that everything was to your standard and that you will be coming back to stay with us again in the near future. Many thanks for your comments. Kind regards, Aoife Kearns - Manager
5.0
01.02.2010
martina, co galway
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: the apartment was very central.
Response: Dear Ms Lyons, Thank you for taking the time to complete our online questionnaire. It is great to see that everything was to your standard. Thank you for the comments and I look forward to welcoming you back to Premier Suites in the near future. Kind regards, Aoife Kearns - Manager
4.0
25.01.2010
Angela, Glasgow
Total Rating
Efficiency and helpfulness of reception team
Comments:
Response: Dear Ms Blair,
Thank you for taking the time to complete our online questionnaire. We are delighted to hear that the Suite and staff helpfulness & friendliness was to your standard. Thank you very much for the lovely email we received after you completed the form.
We look forward to welcoming you back to Premier Suites in the very near future. Kind regards, Pauline Ray - Manager
4.0
19.01.2010
Janne, Hamburg
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response:
4.0
18.01.2010
cathal, gorey
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: Other than the broken toliet i have no complaints about our stay.
Response: Dear Mr Glackin, Thank you for taking the time to complete our online questionnaire. I have followed up with maintenance regarding the broken toilet seat which had been replaced the day after you checked in, I apologise for any inconvenience this may have caused on your arrival. I am delighted to see that the overall service and staff friendliness was to your standard. I hope that we have the pleasure of welcoming you back to Premier Suites in the near future. Kind regards, Aoife Kearns- Manager
4.0
17.01.2010
Morag, Killala
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: I stayed in suite 401 which was excellent. However, there were one or two maintainence problems I would like to tell you about because I will certainly be back again. The toilet seat was broken and the tap in the kitchen was wobbly - the cold water doesn't work - and the balcony door handle was broken from the outside and difficult to negotiate from the inside. If
those three things were replaced, the place was
perfect. Very impressed and will be recommending to friends.
Response: Dear Ms Prunty-Kerrigan, Thank you for taking the time to complete our online questionnaire and bringing the above issues to our attention. Due to the bad weather over recent weeks water restrictions were put in place by Dublin City Council to conserve and bring water levels back to normal, we do apologise for any inconvenience this may have caused. It is lovely to read that you will recommend us to friends. I look forward to welcoming you back to Premier Suites in the near future. Kind regards
4.0
17.01.2010
Susan, Jessheim
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response: Dear Ms Francis, Thank you for taking the time to complete our online questionnaire. I am delighted to read that the overall service and staff friendliness was to your standard. I hope that we have the pleasure of welcoming you to Premier Suites in the near future. Kind regards, Aoife Kearns - Manager
5.0
11.01.2010
Shirley, Athlone
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: Myself and my partner stayed for 2 nights. The location was excellent. Apartments are clean and had everything we needed. I have to add that the evening porter (Ted) was very helpful and friendly - the best we've met in a long time.
Response: Dear Ms Moran, Thank you for taking the time to complete our online questionnaire. We are delighted to hear that the Suite and staff helpfulness & friendliness was to your standard. I look forward to welcoming you back to Premier Suites in the very near future. Kind regards, Pauline Ray - Manager
5.0
07.01.2010
Betty, Battle Creek
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: Home away from home. Staff from front desk to housekeeping very friendly & helpful. Site is central, and is within walking distance to most points of interest. I will continue to return to Stephen's Hall.
Response: Dear Ms Vaughan, Thank you for taking the time to complete our online questionnaire. It is lovely reading that the accommodation and staff friendliness was to your standard. I look forward to welcoming you back to Premier Suites in the very near future. Kind regards, Aoife Kearns - Manager
4.0
04.01.2010
Rachael, Cannock
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: These are brilliant apartments, the location is very good, just a short walk to hustle and bustle. The bus to the airport stops right outside the apartments which was great. We were told that 3 of the 4 cleaners had called in sick when we checked in, considering one person had to clean all the apartments i think she did an amazing job. The apartments themselves are very nice, clean & modern. The only gripe we had & this was a very small gripe was the glass doors on the bathrooms which struck me as odd, our friends had to be careful when using the main bathroom!! Also there was no bottle opener so make sure you take one. Overall a brilliant stay, well worth the money, would not hesitate to come again, in fact pur friends will be booking up to go soon on our recommendation
Regards
Rachael
Response: Dear Ms Inns, Thank you for taking the time to complete our online questionnaire. I am delighted to hear that you enjoyed your stay and even more so that you have recommeded Premier Suites to your friends.I am very sorry that you had no bottle opener, this should have been provided. I hope to have the pleasure of welcoming you back to Premier Suites in the near future. Kind regards, Aoife Kearns - Manager
