The following reviews have been submitted by past guests and reflect their genuine feedback. From time to time, we may fall short in our pursuit of 100% guest satisfaction, but we hope that our pro-active approach in dealing with customer feedback demonstrates our continuing drive to improve our guest experience.
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13.07.2010
Elizabeth, Saint John
Total Rating
Comments: I was very pleased with the unit and especially the attention to cleanliness from staff. The location was very convenient as well. I would certainly stay at this location in the future. Front desk staff were very helpful and any requests were dealt with the same day.
Response: Dear Mrs Weir,
Thank you for taking the time to review Premier Suites Dublin - we appreciate all feedback, positive and negative.
I am delighted to see that you enjoyed your stay and that we met all your expectations. Thank you for your lovely comments in relation to the cleanliness of your Suite, our location and our helpful Front Desk team.
I hope that we have the pleasure of welcoming you back to Premier Suites Dublin in the future.
Kind Regards,
Pauline Ray
General Manager
5.0
12.07.2010
Colin, Dublin 8
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: Very enjoyable stay, fantastic friendly and very helpful staff.
Response: Dear Mr Pitt,
Thank you for taking the time out to review Premier Suites Dublin - we appreciate all feedback, positive and negative.
I am delighted to see that you had a very enjoyable your stay. Thank you for your kind words about our friendly and helpful team.
I hope that we have the pleasure of welcoming you back to Premier Suites Dublin in the future.
Kind Regards,
Pauline Ray
General Manager
4.0
10.07.2010
David, Sans Souci
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: We really enjoyed out stay in the penthouse apartment. Washing machine wasn't working properly but the apartment was wonderful save for the very dim lighting in the bathroom and kitchen. This seemed quite strange for such a lovely place; but will recommend to friends. Loved the Tesco shopping service - fantastic!
Response: Dear Mr O Sullivan,
Thank you for taking the time out to review Premier Suites Dublin - we appreciate all feedback, positive and negative.
I’m sorry to hear that there was an issue with the washing machine in your suite - please be assured we have checked and the machine is now in full working order. Thank you for bringing this issue to our attention.
Thank you for your comments in relation to the lighting in the Suite - we are investigating this at the moment and hope to improve the lighting in that particular suite shortly.
I am delighted to see that overall you enjoyed your stay. I’m glad to see that you found the Tesco shopping delivery useful.
I hope that we have the pleasure of welcoming you back to Premier Suites Dublin in the future.
Kind Regards,
Pauline Ray
General Manager
4.0
09.07.2010
Rori, North Caldwell
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: window did not open easily or far enough...had to stick a brush in to keep it open! Otherwise we liked it and location was perfect.
Response: Dear Ms Berse, Thank you for taking the time to complete our online questionnaire. I hope that you arrived home safe from your visit to Dublin. I am very sorry to read of your issues opening the windows, maintenance are looking into it. I am delighted to see that overall service and staff friendliness was too your standard. Once again thank you for your time and I look forward to having the opportunity of welcoming you and your family back to Premier Suites Dublin. Kind regards, Aoife Kearns - Manager
4.0
05.07.2010
anthony, dublin
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response: Dear Mr Clancy,
Thank you very much for taking the time to complete our online questionnaire. I am happy to see that overall you enjoyed your stay with us.
I hope that we have the pleasure of welcoming you back to Premier Suites sometime in the future.
Kind regards,
Pauline Ray - General Manager
4.0
02.07.2010
Elizabeth, Melbourne
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: General maintenance could be a bit better but the items we reported in disrepair (door handle & grab bar in shower) were promptly repaired & staff were great. The location was really convenient and I'd recommend Premier Suites to others traveling to Dublin.
Response: Dear Mrs Donoghue,
Thank you very much for taking the time to complete our online questionnaire. I am happy to see that overall you enjoyed your stay with us.
We appreciate your feedback in relation to the General Maintenace - I am delighted to see that you did report the issues and they got resolved for you.
Thank you for your kind words about the team and location.
I hope that we have the pleasure of welcoming you back to Premier Suites sometime in the future.
Kind regards,
Pauline Ray - General Manager
5.0
02.07.2010
Les, Clondalkin
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: Great stay. Highly recommended and in a great central location.
Response: Dear Mr Kinsella,
Thank you very much for taking the time to complete our online questionnaire. Its great to see that you enjoyed your stay with us. I hope that we have the pleasure of welcoming you back to Premier Suites sometime in the future.
Kind regards,
Pauline Ray - General Manager
5.0
28.06.2010
Miriam, Dublin
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: We had a fantastic time staying in the penthouse..the outdoor terrace was fab as the weather was amazing. Great venue, so central too.
Response: Dear Mrs Mac Namara,
Thank you very much for taking the time to complete our online questionnaire. I am delights to hear that you and your group enjoyed your stay with us. Thank you very much for your kind words about the Penthouse Terrace and our central location. I hope that we have the pleasure of welcoming you back to Premier Suites sometime in the future.
Kind regards,
Pauline Ray - General Manager
5.0
27.06.2010
Carleton W, Pottstown
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: Accommodations were everything we had expected. Manager was extremely helpful & went out of his way to make us feel welcome. We had a wonderful stay in Dublin.
Response: Dear Mrs Cox,
Thank you very much for taking the time to complete our online questionnaire. I am happy to see that you enjoyed your stay with us. Thank you for your kind words about the team. I hope that we have the pleasure of welcoming you back to Premier Suites sometime in the future.
Kind regards,
Pauline Ray - General Manager
5.0
21.06.2010
Shane wing cheung, DONCASTER
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: over all....good!
Response: Dear Mr Cheung,
Thank you very much for taking the time to complete our online questionnaire. I am happy to see that you enjoyed your stay with us. I hope that we have the pleasure of welcoming you back to Premier Suites sometime in the future.
Kind regards,
Pauline Ray - General Manager
