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Customer Reviews

The following reviews have been submitted by past guests and reflect their genuine feedback. From time to time, we may fall short in our pursuit of 100% guest satisfaction, but we hope that our pro-active approach in dealing with customer feedback demonstrates our continuing drive to improve our guest experience.

4.0

02.07.2009

Mary-Helen, Burulingame

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Comfort of accommodation

Overall service and staff friendliness

Comments:
Great location and great space for families touring Dublin. Instructions for washer/dryer would be helpful to have in the room.
Response:
Dear Mrs McMahon Thank you for taking the time to complete our online questionnaire. I am delighted to hear that you found are property to be suitable for all your family needs. Instructions for suite appliances can be found in the back of the guest information folders and I will look into why it was not available for you. I look forward to welcoming you and your family back to Premier Suites in the near future. Kind regards, Aoife Kearns Manager
5.0

25.06.2009

Karen, Scarborough

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Comfort of accommodation

Overall service and staff friendliness

Comments:
Would definitely recommend Premier Suites for a stay in Dublin. Location perfect for our stay as we had come to Dublin for a concert at the National Concert Hall. Fantastic for transport from and to the airport using Aircoach
Response:
Dear Ms Holmes Thank you for taking the time to complete our online questionnaire. I am delighted to hear you found the location suitable for your visit to Dublin. I look forward to welcoming you back to Premier Suites in the near future. Kind regards Aoife Kearns Manager
5.0

14.06.2009

ANDREW, EAST KILBRIDE

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Comfort of accommodation

Overall service and staff friendliness

Comments:
FOUND EVRYTHING WAS CATERED FOR, IN GREAT LOCATION.
Response:
Dear Mr Falconer Thank you for taking the time to complete our online questionnaire. I am delighted to hear that you enjoyed your stay with us and look forward to welcoming you back to Premier Suites in the near future. Kind regards Aoife Kearns Manager
3.0

02.06.2009

Gerard, Dublin 15

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Comfort of accommodation

Overall service and staff friendliness

Comments:
Response:
Dear Mr Filgate Thank you for taking the time to complete our online questionnaire and look forward to welcoming you back to Premier Suites in the near future. Kind regards Aoife Kearns Manager
4.0

01.06.2009

Graham, Wellington

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Comfort of accommodation

Overall service and staff friendliness

Comments:
Response:
Dear Mr Olsen Thank you for taking the time to complete our online questionnaire. I am delighted to see that you found our overall service and staff friendliness up to standard. I look forward to welcoming you to Premier Suites in the near future. Kind regards Aoife Kearns Manager
3.0

15.05.2009

Bogdan, Bucharest

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Comfort of accommodation

Overall service and staff friendliness

Comments:
Response:
Dear Mr Bogdan, Thank you for taking the time to complete our online comment card. I hope to welcome you back to Premier Suites in the future. Kind Regards Pauline Ray Manager
3.0

13.05.2009

Mary, High Wycombe

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Comfort of accommodation

Overall service and staff friendliness

Comments:
we wer very impressed with the apartment both in terms of comfort and location.The staff were very helpful and friendly. I forgot to mention to staff that the toilet was leaking and the flush unit had come loose. Also the cooker exractor fan was not working
Response:
Dear Ms Kelly Thank you for taking the time to complete our online questionnaire. I am delighted to see that you were impressed with our suites and its location. I have taken note of the issues with the toilet and extractor fan in the kitchen and will have them looked into immediately. Once again thank you for taking the time to complete our questionnaire and look forward to welcoming you back to Premier Suites in the near future. Kind regards Aoife Kearns Manager
4.0

11.05.2009

Helen, Lake Elmo

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Comfort of accommodation

Overall service and staff friendliness

Comments:
I loved our suite!!! It was the highlight of our two weeks in Europe! Staff is very friendly and helpful!! Only minor issue was that the hair dryer in one of the bedrooms didn't work. Would definitely stay here again and highly recommend!!!!
Response:
Dear Mrs Endres, Thank you for taking the time to complete our online Customer Comment Form. I am sorry to hear about the Hairdryer not working in your Suite - I will investigate this and ensure the problem is resolved. Thank you for your kind words about the friendly and helpful staff. We hope to welcome you back to Premier Suites Dublin in the future Kind Regards, Pauline Ray Manager
4.0

11.05.2009

Lorena, Madrid

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Comfort of accommodation

Overall service and staff friendliness

Comments:
Response:
Dear Ms Lopez Thank you for taking the time to complete our online questionnaire. I am delighted to see from your scores that you found are facilities and services to standard. I look forward to welcoming you back to Premier Suites in the near future. Kind regards Aoife Kearns Manager
5.0

07.05.2009

Debra, Burien

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Comfort of accommodation

Overall service and staff friendliness

Comments:
The staff at check-in and check-out were very helpful. They even arrainged a taxi at 4:30 in the morning. The beds and bath were very comfortable. The only complaint I had was our living area smelled strongly of smoke. We just didn't spend much time in that room. Luckily our bedroom did not have that same odor. Overall a great location and value. Thankyou Debra Buchan, Seattle WA USA
Response:
Dear Mrs Buchan, Thank you for taking the time to complete our Online Customer Comment Form. I'm sorry to hear about the smell in your suite - I have checked and you were allocated a Smoking Suite - we have both Smoking and Non Smoking available. Thank you very much for your kind words about our Location, helpful staff and Comfortable beds and baths. We hope to have the pleasure of welcoming you back to Premier Suites Dublin in the future. Kind Regards, Pauline Ray Manager

 

 

 

FACILITIES SERVICES
Lower Leeson Street, Dublin 2 | Telephone 353 1 638 1111 | E-mail: info@premiersuitesdublin.com